Privacy Policy

1. Overview

This Privacy Policy explains how Buildzy collects, uses, shares, and protects information when you use our website, applications, and related services. It also describes choices and rights that may be available to you.

2. Information we collect

We collect information you provide directly, information generated through your use of Buildzy, and limited information from service providers and integrations.

• Account and contact information, such as your name, email address, phone number, company information, and login details.
• Customer and project information, such as property photos, addresses, notes, measurements, materials, pricing, estimates, quotes, and messages.
• Billing information, which is generally processed by our payment providers.
• Usage and device information, such as pages viewed, features used, browser type, device identifiers, IP address, and diagnostic data.
• Information from integrations you choose to connect to Buildzy.
• Communications you send to us, including support requests and feedback.

3. How we use information

• Provide, operate, maintain, and improve Buildzy.
• Generate designs, estimates, quotes, and other requested output.
• Create and manage accounts, subscriptions, and payments.
• Respond to questions, support requests, and feedback.
• Monitor performance, troubleshoot issues, prevent fraud, and protect the security of the service.
• Understand how the service is used and develop new features.
• Comply with legal obligations and enforce our agreements.

4. AI processing

Buildzy may process photos, prompts, project details, and related content using artificial intelligence systems to provide requested features. Depending on the feature, this processing may involve service providers that help us operate AI functionality.

Do not submit sensitive personal information or content that is not needed for your use of Buildzy. You are responsible for obtaining any permissions required before uploading customer or property information.

5. How we share information

We do not sell your personal information. We may share information in the following circumstances:

• With vendors and service providers that help us host, secure, analyze, support, and operate Buildzy.
• With third-party integrations when you direct us to connect or send information to them.
• With your organization and other users authorized to access the same account or workspace.
• When required by law, legal process, or to protect rights, safety, and security.
• In connection with a merger, financing, acquisition, reorganization, or sale of assets.
• With your consent or at your direction.

6. Cookies and analytics

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, understand usage, and improve the service. We may also use analytics tools to measure how our website and product are used.

You can control cookies through your browser settings, but disabling some technologies may affect how Buildzy works.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain business and legal records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and why we collected it.

8. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

You may update certain account information through the service or contact us for help. Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing.

We may need to verify your identity before completing a request. Some information may be exempt from requests under applicable law.

10. Children’s privacy

Buildzy is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes and contact

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the last updated date.

Questions or privacy requests can be sent through our Support page.